New returns are defined as product purchased from Transamerican Wholesale within the previous 12 months that are received by us in undamaged and salable condition. The customer is responsible for all shipping costs unless prior arrangements are made.
Defective returns are those items that have failed in service due to defects in manufacture or workmanship and are covered by the manufacturer’s warranty. Some manufacturers require the customer to contact them before an RGA can be issued. Credit issued for tires, batteries or other wear items will be pro-rated based on usage and the manufacturer’s guidelines. Defective items are subject to inspection by the manufacturer’s representative before credit can be issued. The customer is responsible for all shipping costs for defective product.
Ineligible Items:
- Special ordered product
- Electrical items
- Replacement components
- Discontinued items
- Tire Chains
If your return is to be picked up by a Transamerican driver please make a copy of the RGA for the driver to sign and keep it for your records.
This copy, if signed and filled out by the driver, is your proof of return.
All returned product is assumed to be in new and salable condition unless the customer indicates otherwise at the time the RGA is requested. Re-boxing charges will be assessed for items received with damaged packaging and may include charges to ship back to the manufacturer if necessary.
Product that is returned damaged, used, missing components or otherwise unsalable may be returned to the customer or credit given at lesser value at the discretion of Transamerican Wholesale.