Product Return Policy, Transamerican Wholesale 2009

We at Transamerican Wholesale understand that returning product is a necessary part of doing business. Our intention is to be efficient and fair when handling returns and applying credit invoices.

Our Pledge:

• We will act sincerely and honestly as our customers' advocate when dealing with factory warranty issues.
• We will apply no penalty or fee when product is returned new and undamaged.
• We will apply credit on all non warranty returns within 3 days of product being received at our Distribution Center.
• We will always hold your interest as high in priority as our own.

Any request for product return, whether new or defective, must have a "Return Goods Authorization" (RGA number). To obtain an RGA number, please call, e-mail or fax the Transamerican Wholesale National Returns Center Department at: ph (866) 330-2860, e-mail returns@transamericanwholesale.com, and fax (310) 747-3960. Please have the quantity, part number, and the original invoice number available for the agent. At this time you will receive a copy of the RGA and or the number. You will then need to send the product with a copy of the RGA, with the shipment clearly marked with the RGA numbers on the product. Please note; do not write directly on the packaging as a re-boxing fee will apply.

New returns and defective returns must come on separate requests. New returns are defined as goods originally purchased from Transamerican Wholesale (TAW). These products must be in new saleable condition. New products do not carry penalties, fees or limits provided they are not damaged in product or packaging. Defective returns are defined as product that is defective in materials and/or workmanship. This product is subject to policy stated by the respective factory. We act as an agent for the factory and are held responsible to act in accordance with their policy.

Defective returns may require factory approval before any credit invoice is issued. Because of this, defective returns may require more than the standard 3 days of processing. Defective returns will also require a reasonably detailed description of defect before an RGA number can be issued.

Defective tires will always be prorated based on measuring existing tread depth compared to new tread depth. Remaining tread will be calculated as a percentage to assess the proper credit amount. Blowouts, cut tires, impact damage, modified tires, competitive racing, misuse or misapplication will not be considered credit worthy. Out of round warranty only exists with less than 2/32" of wear. For pro-rating purpose measure is taken at the point of greatest wear.

Reasons for Refusal:

• Special order parts.
• Electrical parts that have been opened.
• Replacement components.
• Wheels and/or tires that have been mounted.
• Selected products that are defective but require direct return to the factory.

All products returned are assumed to be in new and saleable condition unless the customer Indicates otherwise at the time of submission. Re-boxing fees will be assessed on items received with damaged packaging. This fee may include shipping or other charges levied by the manufacturer. Any product returned in damaged, used or otherwise not in saleable condition may be returned to the customer or credit given at lower value, at the discretion of Transamerican Wholesale.

Unless previously arranged, refused shipments may incur shipping / delivery charges and / or appropriate fees. Please contact us as soon as you are aware of a cancellation or change in your order. This will enable us to stop a shipment before unnecessary shipping charges are incurred.

Please inspect all shipments carefully upon receipt from the delivery provider (truck, UPS, Transamerican Delivery, FEDEX, ETC.). In order to provide the correct parts and or credit due, you must notify a Transamerican representative within 2 working days. Any claims of shortage after 2 working days may not be honored.

Truck freight shipments should always be inspected at the time of delivery with the driver present. Any obvious visible damage should be noted upon signing the bill of lading. After closer visual inspection when unpacking, any claim must be made by the customer to the freight company. UPS shipments; For any lost or damaged shipment, please contact your Transamerican Returns Department agent. We will process the claim on your behalf.